You are welcome to return or exchange your order within 9 days of the date of delivery in its original packaging and condition. No returns will be accepted for any products that are not sufficiently packaged, regardless of the reason for return. Once we are satisfied with the condition of the item, you will be refunded via your original payment method or have the option to exchange your item.
Exchanges are only allowed for the exact same item (i.e., same item in another print or colour) and/or an item of the exact same value. If you would like an item of a different value from the store, you will have to purchase this separately or wait until you have been refunded.
Unfortunately, we do not accept returns of sale items.
Shipping fees are non-refundable.
Any shipping fees associated with making returns are the responsibility of the customer and will not be refunded.
If your product is damaged in any way on delivery, please notify us and send us images as proof within 9 days of delivery to email@example.com so we may correct this as soon as possible.
No returns will be accepted for any products that are not sufficiently packaged, regardless of the reason for return (i.e., not what you wanted or damaged or faulty). If any returned items are damaged during return transit due to obvious insufficient packaging, you may not qualify for a refund/exchange and may be charged the return shipping fee to have the damaged goods returned to you.
Please note that certain items in our store are custom-made and non-refundable.
Abacus Décor does not offer any returns on international shipments.
Please note that should you use your own third-party shipping company to further transport any product(s) already delivered to you by us to another address in South Africa or abroad, we are no longer responsible for any damages even if you notify us within 9 days return policy unless you informed us of such damages BEFORE passing on the products to your courier company.
Therefore, when using any third-party shipping company or courier to further transport any product(s) in South Africa or abroad, all products MUST be checked for any damages once delivered by Abacus Décor before handing over to your third-party courier in order for us to assist you with any exchanges or refunds.